trying to get that back led to my being removed from the Yellow directory because of my "Conduct", Telstra sold some of the Sensis shares so Telstra say not their problem, Meanwhile True Local is also owned by Telstra group and got my address wrong and refused not to list me. But we always recommend you seek professional advice before proceeding. I am now dealing with the manager of my original case manager. My business starts with the letter A but the only way to get near that position was to pay a lot of money, I paid for a long time but then a very large national franchise took the position. I am simply not going away. No government body. Find out more, The Ombudsman Service Limited.
When I ask to be put through to a Manager, I always have to leave a voicemail message and then I am not contacted. To find out more about our process, read our how to complain page. At times, you might need to wait
Hi Jim, A complaint can be made by writing a letter to the European Ombudsman. If you have difficulty contacting them, call us on 1800 062 058 or email tio@tio.com.au If you are experiencing difficulties using our online services (including business names, searches, paying fees and other issues) you can report a service difficulty. How does Sensis manage listing information. Sensis now consideres my complaint closed and is persuing monies for the original advertisment. From my understanding there is no option but to accept whatever Sensis complaints offer you. Telstra is notorious for contract fraud, so i wouldn't put it past sensis to be the same! If your complaint has been upheld or partly upheld by the Ombudsman, it is possible that, in the Determination of your complaint, the Ombudsman has asked the party at fault to take steps to put things right. My nest step will be to bring this case to a VCAT hearing where I will be demading full financial compensation based on annual turnover. In Northern Ireland it may be through either the Enforcement of Judgments Office or the County Court, depending on the nature of an Ombudsman’s directions. Our internal disputes resolution team will be in touch as soon as possible to further discuss your complaint. ASIC online services. where the name of the person making the complaint is actually relevant to the issue – perhaps a claim to a pension entitlement where the policy cannot be found or has been allocated to someone else.
Request changes to your listing content, pay bills and plenty more in, To arrange for payment of your Sensis product bill, please visit the, For Billing Enquiries, you can also call us on, © Sensis Pty Ltd 2017 (ABN 30 007 423 912). If you believe you have gone through all avenues through Sensis to try and resolve your qureies then your next step is the TIO.
From time to time we will also publish Adjudicators’ Opinions which are considered to be of interest. I have had a number of issues with Yellow Pages and have been handled by a case manager on 3 occasions. Hi there, firstly the TIO have nothing to do with Sensis advertising products. Ask for the matter to be reconsidered and then detail on what basis. I am not in last years Yellow Pages section of the phone book under my correct heading and I was placed as a one line fine print under my own name instead of my trading name in another section. There is no level above the entry level person on the phone. You can get this from the Adjudicator who dealt with your complaint. We can look at referrals of reviewable matters and complaints about maladministration causing injustice. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Your personal information will be used to process your request and in case we need to contact you about your request.
Get the case re opened. I think a letter to the CEO is in order. Need to speak to us or want to pop something in the post? Enquire today and our marketing experts will get in touch about how we can help your business thrive. If you write a letter to the European Ombudsman, please include: Information about your complaint, including information about the EU institution that you are complaining against; Copies of relevant correspondence; Download the PDF version of the complaint form
Please note that our online complaint form needs to be completed in one go, it cannot be saved part of the way through.
to speak to someone.
To find out more about our process, read our how to complain page.
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