Connect better with iiNet's award-winning service. Residential customers can also contact iiNet billing support via email at accounts@iinet.net.au. For support with domains and hosting, customers can call 1300 378 638 between 8 am and 8 pm weekdays, or on weekends between 8:30 am and 5 pm. Activate SIM; Top up prepaid balance; Mobile service features; Check usage; Change plan ; No mobile coverage; Can't send/receive SMS/MMS; Finding your PUK code; Roaming; Lost and stolen SIM cards; NBN Phone & Netphone. The following settings are recommended, but the service should work regardless: Re-Registration Time Interval: 300 secondsCodec Preference: G729 followed by G711 (ulaw or alaw or both) ***G711 seems to be better for the CodecDNS: Use SRV RecordsOOB DTMF:AVT/RFC2833 with Payload Value 101. Phone & Mobile. 500,000 NOTES:1. For broadband services, residential customers can call iiNet sales to sign up at 13 19 17, Monday to Friday 8 am to 11 pm or Saturday and Sunday 8:30 am to 8 pm. So we've made it our job to connect more Australians to faster broadband, phone and web services and backed it all up with friendly customer service staff who know our products inside out. For customers who prefer to email, both residential and business customers can email iiNet customer service for their enquiries. Save money quickly and easily with Selectra iiNet has several phone numbers available to call, depending on your needs, for both residential and business customers. To access your iiNet Toolbox, log in using the username and password you created when signing up to your iiNet service. Firewall SettingsIf stopping your firewall fixes any VoIP registration / calling issues, then you'll want to manually allow the following ports through: Before you try port forwarding as suggested below, edit your SIP config and use port 5070 instead, UDP 5060: From sip.state.iinet.net.auUDP 35000-44999: From sip.state.iinet.net.auUDP CPE Port: The port your CPE uses for RTP, eg 8000-8001 or 5061 or 16384 for Netcomm V300 firmware v04, Configuring VoIP hardware:iiNet Branded Belkin VoIP RouterAastra 57i VOIP phoneAsteriskBillion 7402/7301 series modem/routerBillion 7404 X series modem/routerDraytek 2100vDraytek 2700vgGrandstream BudgeTone 100 series VoIP phonesNetgear WGR613VAL Wireless Voip RouterSIP IP AddressesSIPURA 2000 / Linksys PAP2SIPURA 3000ZyXEL 2602HWL-61/61C RouterZyXEL Prestige 2000W Wifi phoneCisco ATA186 & ATA188Cisco SPA112Hitachi WirelessIP 5000Nokia E-Series and N-Series S60 PhonesCisco SRP547W whrl.pl/RcV7jj, Configuring VoIP software:Kphone SoftPhoneSJPhone SoftPhoneX-Lite SoftPhoneTwinkle SoftPhoneEmpathy SoftPhone, Links:Netphone FAQPhone/Netphone webpageNetphone call calculatorNetphone Optional Services GuideVoIP Wiki Entry, iiNet Netphone & iiTalk - Setup Instructions, Grandstream BudgeTone 100 series VoIP phones.
These iiNet mobile services are prepaid. iiNet also offers its online customer platform Toolbox, which can be used to pay bills, check broadband usage, or check phone records. When entering your phone number into your VoIP device always include your area code and do not enter any spaces or punctuation. For all customers abroad, iiNet’s international number is +61 8 9214 2222 which is available during the same Australian business hours; weekdays from 8 am to 11 pm AEST and weekends from 8:30 am to 8 pm AEST. Subiaco, WA, 6008 Australia. Customers calling during peak hours during the mid-morning can usually expect a wait time before speaking to a live operator. Make sure Invoices is selected from the Actions menu. Simply go to the iiNet outage and network status page, and put in either your postcode, or your full address to check for iiNet NBN and DSL outages in your area. The details in this FAQ cover iiNet's VoIP product, as well as the iiTalk package provided as part of the Naked DSL service. This page is NOT officially supported by iiNet and is provided by the community to assist in setting up VoIP. She joined Selectra in September 2019 as the first content writer for Selectra Australia. This includes checking and managing your iiNet phone and broadband services and usage, checking your payment details and invoice history, managing your iiNet mail settings, and finding important information about your iiNet account such as customer ID, broadband username, and any outstanding amount owed. This page is about iiNet's VoIP service. When entering the sip server name please replace state with the relevant state from the following list act, nsw, nt, qld, sa, tas, vic, wa. Ground Floor
View all of our awards. iiNet provides dedicated numbers for their sales, tech support, and billing, as well as the hours available for each customer service team. This page has been compiled by customers of the VoIP services and should be used as a guide for setting up VoIP with various types of VoIP hardware available in the market. WA 6008. Learn more, iiNet Contact Guide for Technical Support, Customer Service, and Outages, Ground Floor, 502 Hay Street, Subiaco, WA 6008, For hard of hearing or deaf customers or anyone who needs. With this number, business customers can reach iiNet sales team, customer support team, and billing team. iiNet technical support is available 24/7 for residential customers and can be reached by dialling 13 22 58 or through email at support@iinet.net.au. The phone number for the iiNet head office is +61 132 258, which is open between the hours of 8 am and 10 pm during the week. She is in charge of writing the guides and articles for telecommunications and energy in Australia. With iiNet Toolbox you can manage all aspects of your iiNet account.
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